Mastercard launches generative AI chatbot to help you shop online

Digital personalization company Dynamic Yield by Mastercard was purchased from McDonald’s in 2022.

Dynamic Yield by Mastercard, a digital personalization and artificial intelligence subsidiary of Mastercard, announced the launch of its Shopping Muse generative AI chatbot assistant for e-commerce on Nov.

The AI system was revealed in a company blog post.

Shopping Muse generative artificial intelligence

Generative AI systems, such as OpenAI’s ChatGPT and DALL-E, are designed to convert colloquial user commands into text, video, audio or even computer code.

In the case of Shopping Muse, users can make plain-language requests in the context of an online marketplace, and the AI system will generate personalized recommendations via a process Dynamic Yield refers to as algorithmic content matching.

As Ori Bauer, CEO of Dynamic Yield by Mastercard, described it:

“Personalization gives people the shopping experiences they want, and AI-driven innovation is the key to unlocking immersive and tailored online shopping. By harnessing the power of generative AI in Shopping Muse, we’re meeting the consumer’s standards and making shopping smarter and more seamless than ever.”

Dynamic Yield by Mastercard

Mastercard acquired digital personalization firm Dynamic Yield in 2022 from then-owner McDonald’s.

It boasts hundreds of clients for its personalization and data services, with a reported 400 brands represented.

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